Orders & Delivery
Unfortunately the cost of transport is constantly rising. Because of this trend, we are obligated to ask a little participation in the global cost of your shipment. We serve all of Europe, so the transport cost can vary a lot between Denmark and Portugal. Therefore we divided our selling areas in multiple zones.
Below is a schematic overview of the transport costs charged in relation to the total weight of your shipment.
|Belgium, France*, Germany, Netherlands, Luxembourg||Condition||Price|
|Free Shipping||€79.00 and up||Free|
*ATTENTION, not included in this offer: Corsica, Monaco and the French overseas departments. For a shipment to Corsica or the French overseas departments, please contact us for a quote.
|Heavy items||30.1 kg - 100 kg||€70.00|
|Heavy items||100.1 kg and up||€100.00|
|Standard shipping||0 kg - 30 kg||€20.00|
|Italy*, Portugal*, Spain*||Condition||Price|
|Free Shipping||€350.00 and up||Free|
|Standard Shipping||€0.00 – €29.99||€15.00|
|Standard shipping||€30.00 – €59.99||€25.00|
|Standard shipping||€60.00 – €99.99||€35.00|
*ATTENTION, no Islands are included in this offer. For a shipment to an Island, please contact us for a quote.
|Heavy items||30.1 kg - 100 kg||€30.00|
|Heavy items||100.1 kg and up||€40.00|
|Standard shipping||0 kg - 30 kg||€10.00|
|Heavy Items||30.1 kg - 100 kg||€125.00|
|Heavy Items||100.1 kg and up||€165.00|
|Standard shipping||0 kg - 30 kg||€70.00|
|Rest of Europe||Condition||Price|
|Heavy Items||100 kg and up||€95.00|
|Heavy Items||30 kg - 99.99 kg||€60.00|
|Standard shipping||0 kg - 29.99 kg||€25.00|
ATTENTION, If your country is not stipulated in the overview, please contact us so we can provide you with a personalized offer.
The delivery time varies according to the ordered goods. If you order several products, the handling of the order, preparing pallet and road transport by truck, will prolong the delivery time. As soon as we received your payment we will start to ship your order in the fastest possible way.
Deliveries are made on working days, Monday to Friday between 8 am and 5 pm. Our delivery partner can only deliver items to the front door (small parcels) or to the pavement depending on the load of the pallet. Once your order is shipped from our central warehouse, the delivery time will usually take 3 to 6 days.
Tax and VAT
The VAT of 21% is the Belgian VAT which is applicable on all goods and orders and is calculated in the price.
Delivery at Place (DAP), import duties & VAT in Switzerland are the responsibility of the recipient!
Warranty and Returns
The products that we sell are carefully selected for their quality but a malfunction or defect can always occur. We truly regret if this happens, and will help you to resolve this in the best possible way.
If for any reason you are not satisfied with your product, we are happy to reimburse you the full amount of the product (minus transport costs and within 30 days after receiving your order) as soon as the product is returned to our warehouse and is tested for defects.
If you have a problem with your order, please contact our customer service as soon as possible (maximum of 30 days after purchase) via email or letter and explain the problem.
The address for the returns is: